So I just phoned the optometry center to find out where my glasses are. I explained to the nice woman who answered the phone about the previous "we had to send them back to the lab"
thing and that I was calling to follow up.
I heard the clicking of a keyboard in the background, and she said, "Oh! It says they're already here... 4/1... except... wait, they're... here? No, they're not, they're... Let me put you on hold for a second, okay? *hold music* *hold music* *hold music* Um, can I get a phone number to call you back? I'm having trouble finding anybody around here who'd know what's going on. Well, I found one person, who said 'print it out and bring it to me and I'll look into it' so they're going to... anyway, what's your number?"